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Help & FAQs

Getting Started

What Kind of Services Do You Offer?

Frisco Maids offers the following type of cleaning service:

  • Regular Scheduled Cleaning:
    • Weekly
    • Bi-weekly
    • Monthly (every four weeks)
  • Regular Clean
  • Detail Clean
  • Move In/Out
  • Other (We accommodate any type of clean. For any customer cleaning, just let us know what you need)

Do you Offer Cleaning Specials, Discounts or Coupons?

We sure do. Just ask about or specials.

Do you Bring the Cleaning Supplies and Equipment?

Yes, all supplies are provided . We arrive with all cleaning supplies and equipment necessary to make your home or office sparkle. We even bring our own freshly laundered soft cotton towels to clean with. You’ll be happy to know that many of our products are earth friendly and/or either unscented or low scented. If you’d like us to use your cleaning equipment or any special cleaning supplies, just let us know. We’d be happy to do so.

I’ve Never had Maid Service, How do I Get Started?

Call for a free consultation. An estimate can be provided over the phone.

Many people prefer an initial detail cleaning to start, then switch to routine cleaning service at a frequency that suits them. House cleaning is hard work, and a first detail cleaning is by far the most labor intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.

We can also do a first time regular cleaning. Even though less time than a detail cleaning, it requires much more work than a scheduled, reoccurring regular clean. Rest assured, no matter how we start, we don’t mess around with clean.

How do I Get Ready Or Prepare For The Cleaning?

First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peeves, you should mention at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.

It’s fine to have a “To Do” list. Just email us at the office so we can make sure the schedule enough time to ensure it can get done. We are happy to address very specific items even room by room.

Hand down, clutter is the #1 thing that slows us down. Our professional house cleaners are ready to go right when we get there, we really want to start that dirty work, but first we have to pick up all the newspapers, magazines, the 500 Lego’s your kids left out, bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over that needs to be picked up and put away, before we even can start to clean.

Knick knacks are closely related to clutter. Now, I realize that knick-knacks can be treasured above all else,  but knick-knacks are clutter as well, and just the fact that you have all these treasures causes extra dust and grime to built up in the general area. (It takes quite a bit of time to pick up and wipe down those 30 miniature vases on your shelf, so I know you most likely do not clean it very frequently, if at all)

We don’t mind picking all the stuff up- hey, don’t forget we are getting paid for it. But it is not the most effective use of your money and the time we should be spending on the real reason you hired us to come to your home.

Does this make sense?

What task is more important to you? Picking up little Nicole and Danielle’s clothes and the dishes in their rooms, and Tommy’s toy cars and lego’s, or really scrubbing that bathroom till it sparkles?

Of course, we do pick up all the clutter we find, it’s part of our job. But please be aware that it will cause your cleaning to take a bit longer, if the amount of clutter is excessive. 

Can I Leave a Note for the Team?

Yes. Communication is always a good idea. Though for requests that may take a longer amount of time, let us know herein the office. We want to make sure enough time is allocated in order to do ensure the job done perfectly.

We contact all of our clients after their initial cleaning to ask for feedback. Every client has different wants, needs, and expectations, so the more communication the better.

Our employees strive to provide impeccable service, but we are human and misunderstandings happen occasionally.

We welcome the opportunity to improve our service to you.

Can I get a Gift Certificate?

Of course. House cleaning is a wonderful gift. We provide gift certificates for a house or office, condo, apt. in any amount of time you desire. Just send us an e-mail or call and we’ll get it set up right away.

Pricing & Policies

What Is Your Cancellation Policy?

Please provide 48 hour notice for all cancellations. There is a $70.00 fee for cancellations occurring within 48 hours of the scheduled service. 

How Do You Determine Rates?

You can be assured that we are providing you with a great house cleaning value.

Our fees are based on the average time it takes to clean your home in 1/2 hour increments. House cleaning flat rates are based on the average time it takes to clean. If the house is not found in “Average” condition, then an hourly rate is charged for the extra time.

Our rates, our guarantee and our dedication to you remain the same whether you book us for a one-time cleaning or sign up for weekly, bi-weekly, or monthly service.

The more frequent your cleaning, and the more familiar the team is with your home the less time it will take to complete, so your charge is less. Thus, weekly is less than bi-weekly, bi-weekly less than monthly, and monthly less than one-time.

Do You Require Contracts?

Never.

We’re happy to earn your business each time we clean, and we have built this company doing just that.

What Days do you Work?

We are available to make your home shine Monday through Friday. Saturday’s are available too, though our cleaning rate is slightly higher this day.

Openings are available for either one-time, weekly, bi-weekly, or monthly cleaning services.

What Time Will You Arrive?

We place reminder calls the day before your scheduled house or office cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take an hour).

Each of our cleaning team has approximately 2-5 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.

We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.

Do You Send an Individual or a Team of Maids?

Frisco Maids employees are broken into 1 and 2 person teams. We most often send a 2 person cleaning team depending on the client’s home size, location, and personal preference. For exceptionally larger lobs, larger teams can be sent.

How Do I Make My Payment?

  • Payment is due at the time of service.
  • We accept cash, check, Visa, Master card, American Express, and Discover Card.
  • Returned checks are subject to a $35.00 processing fee.
  • Late fees accrue at $35 per month for balances under $250, $60 per month for those above $250.

What if I Forget the Team is Coming to Clean my House or Office?

We call all our clients the day before the first scheduled cleaning to remind them of their cleaning appointment. If the team is dispatched, drives to your home, and we can’t get in to clean, a $70.00 fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation, and our employee wages as they travel to and from your home.

Please call us to cancel prior to the scheduled cleaning day to avoid this charge.

Trust & Safety

Can I Trust the Maids?

You can trust Frisco Maids .

Our employees have all been background checked and are covered by insurance. No matter who you hire to clean your home, always insist on a criminal background check.

We’ve turned down 100’s of applications from house cleaners that have current house cleaning experience and a theft or any other conviction. Frisco Maids sends screened, trusted, and dependable employees to your door. If we would not trust someone in to clean our own home or office, we’re not going to send them to clean yours.

How Can I be Assured you will Provide Quality Service?

Don’t take our word! Frisco Maids has been recognized for the superior service and value offered to our customers. A list of Awards and Honors can be found on our About Us page. Below are just some of the businesses and organizations that have given Frisco Maids awards for quality service:

Living Magazine's Reader's Choice Award recipient

Voted Best House Cleaning by CitySearch

Are Frisco Maids’ Employees Insured?

Yes,  Frisco Maids carries liability insurance. Liability insurance protects you and will cover damage to your home or property that is caused by Frisco Maids employees. Click to review our insurance.

Will you Send the Same Maids Each Time?

Of course. Sending out the same team allows that team to learn how to clean your home efficiently and effectively. Also, there is a less chance that breakage of valuable items will occur. If a team member is sick or cannot make it that day, we will send another team to ensure you receive service.

Do I Have to be Home When You Clean?

First time cleaning, we recommend the customer to be there to meet the professional house cleaners that will be cleaning your home and to watch the quality of their work. If you cannot make it, that is ok, too.

Once service is provided on a regular basis, most clients prefer to provide a key so we can clean when they are away. All keys are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.

Why Does a One-Time or First Time House Cleaning Take Longer then Maintenance Cleaning?

House cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards.

Depending on the initial level of grime and clutter, a first-time cleaning can take 1.2-2.0 times longer than subsequent cleanings. It obviously takes longer to clean a tub or shower that has a lot of build up than a tub that’s been cleaned frequently. We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.

What if Something was Missed and I am Unhappy with a Cleaning?

Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge.

If something small was missed that you would just like to bring to our attention. Please do call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don’t hear from you, we will assume everything is well.

We welcome all feedback that helps us improve our service to you.

What if Something Valuable was Broken when the Maids Cleaned my Home?

We treat your home or business with as much care as if is was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify us so we do not risk damaging them.